Madeleine works as a coach and personal trainer in Southeastern British Columbia.

“I love my job,” she says. “I get to interact with people of all ages, and help them feel fit and strong and capable of whatever goals they have.

“I am deaf in my right ear. I’ve been this way for as long as I can remember. As I grew older and more mature, [I realized] that I was missing out on a lot of conversations,” she shares. “It started to negatively impact my job situation when I realized I couldn’t hear clients if they needed help, if they were asking a question, if they wanted to point something out. I was missing that whole part of my job.”

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Rachel works as a child caregiver, taking care of a toddler, as well as doing light housekeeping and meal preparation. She has hearing loss.

“I have difficulty in hearing and understanding during conversation, as well, I can’t fully hear what the toddler says — I’m struggling to hear the toddler crying from his room from nap. Also I am unable to understand what my employers are trying to ask me when they give instructions,” she shares.

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Karen works in the finance department of an organization, responsible for variance reporting, budget analysis, and reconciliation. She oversees two bookkeepers, and also answers the inquiries of managers, donors, and stakeholders. Recently, she has noticed a decline in her hearing, particularly affecting her ability to hear speech.

“Accuracy is vital for my work,” she says. “This is significantly impacting my ability to perform my duties as an accounting assistant and is also affecting my relationships with colleagues and vendors.”

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Carol works as a receptionist and does office administration work for a construction company. She has hearing loss.

“[WorkBC Assistive Technology Services helped me] by paying a large portion of the cost of two hearing aids. Financially, I was not able to purchase them on my own,” she shares.

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Kerstin is self-employed, working as an accountant. Her job involves talking with staff and customers, both in-person and over the phone. She has hearing loss.

Her audiologist referred her to WorkBC Assistive Technology Services, and with funding through the program, Kerstin was able to purchase a new set of hearing aids.

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Suzy is a visual artist based in Vancouver. She has also been teaching art for over 30 years.

She began noticing hearing loss nearly 15 years ago, and had previously considered getting hearing aids, but she couldn’t afford them. Suzy found it difficult to participate in events like gallery openings with her hearing loss, and as a teacher, she found she was asking students to repeat themselves multiple times.

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William is a counsellor, and he works with individuals experiencing work-related illnesses — such as depression, anxiety, chronic pain, or PTSD — using various evidence based treatments. For his work with clients and colleagues, Rob needs to listen intently and accurately.

However, he has hearing loss in both ears affecting his communication at work. With much of his work done online, William finds he often has to ask clients and colleagues to repeat themselves.

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Lilibeth works as an outreach coordinator for an organization that provides medical and dental aid to remote areas in the Philippines. She has hearing loss.

“Hearing accurately and well is crucial for my job as I need to coordinate many moving parts, agencies, [and] people to ensure our outreaches are successful,” she says.

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Samantha is currently looking for part-time work. She is Deaf, and communicates using American Sign Language.

Working with WorkBC Employment Services to find employment, she was referred to WorkBC Assistive Technology Services for help purchasing hearing aids. She applied, and received funding to purchase the hearing aids she needed for the job search.

“The hearing aids are important for me to have communication accessibility during job interviews, networking, workshops, and eventually onboarding training,” she says.

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Bob works as a sales representative for a building materials company. He has hearing loss, which can make his job difficult.

His audiologist referred him to WorkBC Assistive Technology Services for funding for hearing aids. He applied and was quickly approved, getting the hearing aids he needed for work at a price he can afford.

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