Denise works for a supportive housing program in Kelowna as a Home Support Worker, serving a diverse population, including persons with mental illness, substance abuse disorders, and trauma. She was recently diagnosed with hearing loss in both ears.

“It has severely impacted my ability to communicate effectively over the years,” she shares. “[I work in] a position of support to participants in daily living, and that is all about communication. The ability to truly listen, learn, comprehend, and assess what the participants needs are is imperative. Not being able to hear and decipher in communicating with both clients and co-workers has been embarrassing, frustrating and created anxiety with many barriers.”

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WorkBC Assistive Technology Services has been helping Hailey get the assistive technology she needs as she works to find employment. Hailey has cerebral palsy, which makes her speech soft and she uses a power wheelchair.

“I have many physical barriers that challenge me daily and make finding employment very difficult,” she shares.

Hailey was working with her employment counsellor at NEXUS Community Support Society when they reached out to WorkBC, who referred her to WorkBC Assistive Technology Services. A WorkBC Assistive Technology Services occupational therapist came to Cranbrook to provide an assistive technology and ergonomic assessment.

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Andrea recently completed training to become a social and community service worker, and is looking for employment in that field. She has hearing loss, which makes it difficult to communicate without hearing aids.

Having received skills training from WorkBC, she was referred to WorkBC Assistive Technology Services for funding for a new set of hearing aids.

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Over 35 years as a flight attendant, Wanda faced difficulties because of her hearing loss. During the pandemic, mask wearing made it even tougher to read lips, and she retired early.

“Financial constraints made acquiring new hearing aids impossible,” she says.

Still looking to work, her audiologist at Island Deaf and Hard of Hearing Centre referred her to WorkBC Assistive Technology Services for funding for a new set of hearing aids.

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Mary has her own business, organizing and decorating homes on a contract basis. She has significant hearing loss.

“This hearing loss impeded my ability to deal with potential clients, clients, and coworkers. I was unable to hear anyone who wasn’t directly facing me,” she shares.

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Rita is currently looking for employment, while working one day a week at a church in Trail. She is also taking courses to stay up-to-date on her skills. She has tinnitus, which she describes as “24/7” ringing in her ears.

Her employment counselor at the local WorkBC Centre referred her to WorkBC Assistive Technology Services for funding for new hearing aids.

With her new hearing aids she received thanks to the help from WorkBC Assistive Technology Services, Rita feels much more confident in her job search.

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Thanks to funding from WorkBC Assistive Technology Services, Rhonda, a teacher, was able to get her first set of hearing aids.

“After 46 years of living with hearing loss, I was finally able to access technology that helps me hear better. I have heard things I never knew made noise! It is quite shocking to me to realize how deaf I am. I thought I had relatively minor hearing loss, but with the help of the Assistive Technology Services program, I realized that I was putting significant time and energy to struggle to hear daily,” she shares.

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Bernard is a housekeeper in Whistler, and he has hearing loss. Through WorkBC Assistive Technology Services, he received funding for hearing aids that help him on the job.

“Assistive Technology Services has changed my life in a way that it was able to provide me financial support so I could get hearing aids that I couldn’t afford, as it was very expensive,” he shares.

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Nancy works in accounting, and found she was having difficulties communicating at work due to hearing loss.

“I have problems hearing clearly what people say, which in turn affected my communication, as I can hear things wrong. It is critical that I get the correct information, especially as I am dealing with numbers and deadlines,” she shares, noting that she didn’t feel as involved in team meetings.

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Alejandro works multiple jobs. He sells countertops as an account manager, works in the cleaning business in the evenings, and he works on-call as a waiter and bartender. However, he was recently diagnosed with otosclerosis, causing severe to profound hearing loss in both ears, making it difficult to communicate with customers and co-workers.

“[It] has impacted my life tremendously, I was having panic attacks, frustration and anxiety every time a client will make an appointment or walk into our office, as well as when my co-workers needed to speak to me,” he shares.

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