To do his job as a delivery driver for a grocery store in Terrace, Robert needed hearing aids in working order. From listening to his GPS to know where he was headed for a delivery, to communicating with customers over the phone or behind doors when delivering to people with COVID, Robert needed to be able to hear.

“I did have hearing aids prior, but they were faulty, and I couldn’t use them,” he shares. “In fact, during my training, the trainer had to repeat constantly.”

He needed new hearing aids, and his wife had found out about WorkBC Assistive Technology Services online as way to help fund the hearing aids. He decided to apply and was quickly approved.

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Kimberley works as a customer service agent in West Kelowna for an online health company.

She has high frequency hearing loss. She learned about WorkBC Assistive Technology Services from NexGen Hearing, and decided to apply.

With help from funding by WorkBC Assistive Technology Services, Kimberley was able to purchase a new pair of hearing aids.

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Douglas works as a support worker at a treatment centre in Chilliwack. He has hearing loss and it was making it hard to do his job.

“Obviously, if I can’t hear my clients, I don’t have a job. And obviously, you lose the confidence of your clients, you lose confidence in yourself,” he shares. “I need to be able to hear people speak, and I need to be able to hear when we’re filling out intake forms — very important that I’m hearing the proper drugs they’re using.”

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Since immigrating to Canada, Aliakbar has had a hard time finding employment. He faced a language barrier, a lack of Canadian education, and hearing loss.

“I used to work as truck driver for 20 years in my home country and need help to find a similar job here in Canada,” he shares. “I have profound hearing loss and it had significant negative impact in my job search activities and also my ability to learn a new language, English.”

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Steve works as a paralegal in the Lower Mainland. The job is front-facing and services-oriented — he is responsible for producing documents for lawyers that clients need, as well as interacting with clients.

Steve also has hearing loss.

“While the loss itself is relatively mild, it makes it quite difficult to hear others. As my job revolves around being able to listen to others, whether receiving instructions from co-workers or talking to a client, it is very important for me to be able to hear properly,” he shares.

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Gaynor is a retail worker in the North Okanagan, doing customer service, stocking shelves, and cashiering. She has hearing loss.

“It impacted me in every aspect,” she explains. “I had customers approaching me all day with questions, I had co-workers talking to me, we had pages overhead that sometimes affected me, we had group meetings that I was involved with, so hearing in a situation like that was everything, it could get frustrating sometimes.

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George had been working in retail in Victoria and was looking forward to starting a second job, a work from home position as an accessibility tester for digital products. But he needed the right equipment to start his new job.

He has Tourette Syndrome, with a frequent motor tic and a stutter when he speaks. In particular, he has difficulty using a computer with a keyboard due to his motor tic.

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Denise works part-time as a cashier, but is currently looking for her “ideal job” with WorkBC Employment Services in Coquitlam.

Since recovering from encephalitis, Denise’s right hand is weaker than her left hand, particularly making typing difficult. She also struggles with sitting for long periods of time.

Her WorkBC Customized Job Specialist told her about the WorkBC Assistive Technology Services program, and she decided to apply.

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Jacqueline works as an on-call case manager for an immigrant-serving agency in Vancouver. She helps immigrants find employment in the same field they were employed in their home country, helping them with everything from finding positions and training to resume writing to interview prep.

She has a hearing impairment, moderate hearing loss in one ear and profound loss in the other.

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Hunter works as a line cook at a popular pub in Vancouver. Whether he’s preparing food or relaying a ticket to other kitchen staff, the job requires effective communication to get the job done and to stay safe. He is hard of hearing and needs to use hearing aids.

“I need to be able to hear and understand instructions properly in order to ensure orders go out correctly, to ensure safety for myself and others, to avoid any potential problems with allergies, to hear timers and alarms, and more. I am unable to read lips at work as everyone is required to wear a mask,” he shares.

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