Alfred works as a media producer for a supplement company, in charge of all aspects of media production for the company from the concept to filming to post-production. Working with a creative team, as well as liaising with a variety of stakeholders, communication is vital. However, Alfred has sensorineural hearing loss in both ears.

“The hearing loss impacts my ability to communicate with the members of my team,” he shares. “I would often struggle to hear discussions which directly affects my active participation in conversations at the workplace.”

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David is a teacher on Vancouver Island, and he has hearing loss.

Through WorkBC Assistive Technology Services, he received funding for the hearing aids he needs for work.

“The assistance in buying my new hearing aids is a great gift I received, and I wish to express my gratitude,” he shares.

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On the latest episode, Nakia and Seaver will be looking at the new AI-powered pocket companion called the Rabbit R1. Then we talk a bit about what’s new in the world of AT, and finally, we list our top ten tips for adopting AT.

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Jim is self-employed, working online and in-person with clients who require mediation, as well as psychological safety training. He has hearing loss.

“When I’m unable to hear my clients clearly it limits my ability to communicate in a role that is based entirely on effective communication,” he says. “If I miss or mishear what is being shared, this can have a serious outcome.”

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To celebrate the AT Help Desk’s 10th anniversary, we’ve compiled a list of our top ten tips for adopting assistive technology. If you’re someone who has recently been recommended assistive technology, or if you’ve been using AT for years but you’re wondering how to use it as effectively as possible, then this list is for you!

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Imagine that you have a technical problem or a computer question at work, you might call your company’s IT help desk. But what if you have a disability and you have a question about assistive technology? Maybe you need to find a device that will help you with your needs, or maybe your assistive technology isn’t working right and you need help. That’s where Neil Squire’s AT Help Desk comes in.

In 2024, the AT Help Desk celebrates 10 years of serving New Brunswickers with disabilities. Whether you’re working, studying, simply need an assistive technology that makes your life a little easier, or are calling on behalf of a client, student, or family member, anyone can reach out. And all services are available in English and French.

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Tracy works as a diagnostic technician at an eye clinic in Salmon Arm. Every day in a fast-paced busy clinic, her job includes performing retinal scans, fundus photography, medical billing, and assisting patients with their ophthalmic concerns.

She has hearing loss, as well as pain in her feet from pes planus (flat feet) and a hallux rigidus (stiff big toe).

“[It] was impacting my everyday work life,” she shares. “I was experiencing foot pain while on my feet all day, also I was facing challenges of hearing patients correctly in such a busy working environment.”

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Louise works part-time as a manager of an employment services provider, leading a team of 10 staff in in delivering services that support people in becoming employment ready and finding sustainable employment.

“Over the past few years, I have experienced loss of hearing to the point where it was impacting my ability to carry out my job effectively,” she says.

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